Operational policy
Privacy at Ceylon Oasis
A clear summary of how inquiries, optional analytics and direct contact are handled.
This is an owner-review draft describing current website operations, not legal advice.
What this website collects
The stay-inquiry form runs in your browser and builds a WhatsApp message. Ceylon Oasis does not receive or store those form fields on this website. If you continue to WhatsApp, the information you send is handled by WhatsApp and by Ceylon Oasis for responding to your inquiry.
Optional analytics
With your consent, Google Tag Manager may enable Google Analytics 4 and Microsoft Clarity to help us understand aggregate site use and improve the inquiry journey. We do not intentionally send guest names, stay dates, phone numbers or message content in analytics events. You can reject analytics in the consent banner.
Direct contact
If you call, email or message us, we use the details you provide to answer your question, discuss availability and deliver requested hospitality services. Contact hello@ceylonoasis.com if you want to ask about, correct or delete information held directly by Ceylon Oasis, subject to applicable legal and operational requirements.
External services
Links may take you to WhatsApp, Google Maps, Facebook, Instagram or official travel sources. Those services have their own privacy practices. Opening them can disclose your IP address and browser information to the service.
Retention and security
We retain inquiry conversations only as long as reasonably needed for guest service, operational records and legal obligations. No internet service is completely secure, but access should be limited to people who need it for the stated purpose.
Changes
This operational privacy draft was last updated on 22 July 2026. Ceylon Oasis may revise it when tools or processes change. The current version will remain available at this URL.